Getting out the good biscuits: building trust and engagement to implement culture change
Whether it’s your users, partners or team you want to help bond, there are a few tricks – and some massive rewards – to bringing barriers down says Irene Carson What’s your biscuit strategy for your next group meeting? Do you even have one?! Here’s why I think you should… Culture change is a marathon, […]
Goodbye HAL, hello Ellen Ripley
Hollywood has fed our anxieties around AI for years, but as social care steps into sci-fi territory it’s time to share some new stories, says Clare Morris If you shut your eyes and imagine what AI might sound like, anyone born in the later part of the 20th century will hear the chilling Canadian monotone […]
When two tribes go to work
LGA & Rethink Partners Digital Care Technology Resource Centre When two tribes go to war work Covid has lowered barriers to tech adoption, but the culture change mustn’t stop here. The opportunities (and challenges) of partnering with other services are just waiting to be grasped, says Clare Morri. There’s a reason for the slogan ‘Your […]
“Everyone has the fear they ought to know more”
LGA & Rethink Partners Digital Care Technology Resource Centre Want to implement real culture change in your organisation’s approach to digital? It’s time for an amnesty of digital blindspots, says Irene Carson. What is it about the field of digital tech that has so many people feeling inadequate? Digital technology moves at a pace that […]
“We built our own care journalling app”
LGA & Rethink Partners Digital Care Technology Resource Centre When digital strategist Claire Shuter spotted care potential in an education tool she moved fast to make something for adult care. Here’s how she did it… I’m a director at council-owned private care provider in the South East of England where the people we support in […]
Starting A Movement: A Whole System Approach to Care Technology Culture Change
LGA & Rethink Partners Digital Care Technology Resource Centre Culture Change is something that takes a lot of work to implement in an organisation, but it can reap rewards; changing attitudes, improving lives and making everyone’s experience better. This infographic details who needs to be involved in organisational culture change within the care technology space, […]
Collaborating on Care Technology: A guide to partnership working
LGA & Rethink Partners Digital Care Technology Resource Centre This may seem obvious, but developing successful partnerships takes time and effort so being clear why working in partnership is a good thing and what you might want it to achieve is an important starting point. It will also help start the process of seeing things […]
Be more Monet: lessons in creativity for care commissioners
LGA & Rethink Partners Digital Care Technology Resource Centre Innovations that put users at their core should be our norm, but achieving this isn’t easy. It’s time to start thinking like a 19th-century Impressionist artist, says Clare Morris. Building digital care services around people often demands the most innovative thinking, but it’s hard to break […]
Nesta Prototyping Framework
LGA & Rethink Partners Digital Care Technology Resource Centre The prototyping process outlined in this document was developed through the Prototype Barnet project which used this process to build and test a proposed new service called Community Coaches. Depending on what you are prototyping you may find different stages of this process are more relevant […]
Introducing New Operating Models for Local Government
LGA & Rethink Partners Digital Care Technology Resource Centre ‘Introducing New Operating Models for Local Government’ is the first part of the New Operating Models Handbook, a set of learning products which explore the new operating models emerging in local government – how they work, what they look like and the key features needed to […]
