case study:
Largest and fastest roll-out of digital care technology ever – Kent, Suffolk & Essex County Councils

In March 2020 as the country was slipping into lockdown, Rethink Partners was commissioned by Essex, Kent and Suffolk County Councils, together with technology company Alcove, to deliver 5,000 Video Carephone devices to vulnerable people, as part of their response to the COVID-19 outbreak.

The strategy was to identify key groups of people, with the most need, to help them stay connected with their friends, family and health and care services.

We were working with and through social workers, care professionals, therapists, commissioners, care providers, community and NHS partners – trying to get close to the frontline and to the people who know service users best in what was a highly dynamic situation.


Enable vulnerable people to keep in touch with their loved ones during the Covid-19 outbreak, with easy-to use and implement technology.


The largest and fastest roll-out of video phones to vulnerable people in Kent, Essex and Suffolk, working with key partners to deliver the project.


3,000 devices delivered, 111,000 individual calls made through the Video Carephones, training to 750 health and care professionals, all in 16 weeks.

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