case study:
West Suffolk Listening and Engagement Exercise

Staff at West Suffolk Community Health services are committed and motivated professionals, Covid-19 has understandably impacted their work and Rethink Partners was invited in to host a listening exercise with colleagues to understand and playback experiences and explore how best to get thinks back on track. We listened, explored, sense checked, then built a report and change pathway to help leaders and staff generate change.


An internal feedback exercise highlighted that the Covid-19 pandemic has had a negative impact on staff morale and the Trust wanted to get more insight on what needs to change.


Rethink Partners facilitated an in-depth listening exercise to understand better how the Trust can improve its operation to re-build trust with colleagues, and present this to stakeholders.


Staff feel listened to and key stakeholders understand where the problems lie and have a clear route to transformation they can implement to boost colleague morale.

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