Search

What we do

Our process

You’ll love working with us. We bring our first-hand experience of leading in the public sector and combine it with a range of other skills, including insight, research, strategy, transformation, and evaluation. We understand technology, but we’re not a technology company so we won’t speak in jargon. We’re committed to working creatively with our clients to make impactful change happen – whatever it takes.
We enable transformation of the health and care sector through innovation, building skills, capability and new ways of thinking.

These are the steps that get us there:

1.
Listen

2.
Explore

3.
Playback

4.
Analyse

5.
Share

6.
Deliver

1. Listen

We begin by gathering an understanding of the challenges and opportunities for change as people involved see them. We work hard to speak to the less obvious people who may see things from a unique perspective.

2. Explore

Next, we put on our metaphorical hard hats and explore the real impact problems are having on those planning, delivering and accessing health and care services. Our curiosity often takes us to unexpected places.

3. Playback

Having gathered all the information, we look at all angles, triangulate with local and national data and drill down to the core problems that need addressing. We won’t hesitate to explore further if we feel we can add new value, detail and perspective.

4. Playback

Next, we put on our metaphorical hard hats and explore the real impact problems are having on those planning, delivering and accessing health and care services. Our curiosity often takes us to unexpected places.

5. Share

The creative bit! We bring people together to share what we’ve found and collectively create a clear and achievable course of action. We share skills as well as insights and solutions, and will help you plan resources for the next phase.

6. Deliver

The proof point that makes it all worthwhile. We will stand alongside you, get our hands dirty, and share our knowledge and expertise to give whatever help you need to ensure a successful, grounded and sustainable delivery.